Who we are
TRUE WIN E MERCANTILE INTERNATIONAL PRIVATE LIMITED (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information of users who access or use our website https://truewinemercantile.shop.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.
By using our website, you agree to the practices described in this policy.
Information We Collect
We may collect the following types of information:
a) Personal Information
- Full name
- Email address
- Phone number
- Billing and shipping address
- Order and transaction details
How We Use Your Information
We use your information for the following purposes:
- To process and fulfill orders
- To communicate regarding orders, inquiries, or support requests
- To improve our website functionality and user experience
- To comply with legal, tax, and regulatory requirements
- To prevent fraudulent transactions and misuse
We do not sell or rent your personal information to third parties.
Cookies
Our website uses cookies to:
- Maintain session information
- Analyze website traffic
- Improve site performance
You can control or disable cookies through your browser settings. Disabling cookies may affect certain website features.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Sharing of Information
We may share your information only with trusted third parties, including:
- Payment gateway providers
- Shipping and logistics partners
- Website hosting and analytics service providers
Such sharing is strictly limited to what is necessary for service delivery and legal compliance.
Who we share your data with
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, misuse, or alteration.
However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.
How long we retain your data
We retain personal information only for as long as necessary to:
Enforce agreements
Fulfill business and legal obligations
Resolve disputes
What rights you have over your data
You have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your personal information, subject to legal obligations
Requests can be made by contacting us using the details below.
Contact Information
For any questions or concerns regarding this Privacy Policy, please contact us:
TRUE WIN E MERCANTILE INTERNATIONAL PRIVATE LIMITED
Arecanut Collection Centre
9/588, TRUEWIN
Miniootty Road, Kondotty, Morayur
Malappuram, Kerala – 673642
India