TRUE WIN E MERCANTILE INTERNATIONAL PRIVATE LIMITED
Overview
This Refund and Returns Policy applies to all purchases made through our website https://truewinemercantile.shop. We strive to ensure customer satisfaction while maintaining fair and transparent business practices.
Return or replacement requests must be initiated within 4 days from the date of delivery. Requests raised after this period may not be accepted.
Return Eligibility
To be eligible for a return or replacement, the product must:
- Be unused and in original condition
- Be returned with original packaging, labels, and accessories
- Match one of the approved return reasons
Approved reasons for return include damaged products, defective items, or incorrect products delivered.
Non-Returnable Items
The following items are not eligible for return, replacement, or refund:
- Products damaged due to misuse or improper handling
- Items without original packaging or labels
- Personal care or hair care products once opened or used
- Medical and safety supplies that are opened, used, or tampered with
- Products marked as non-returnable at the time of purchase
Return Request Process
To initiate a return or replacement request, please contact us within 4 days of delivery at:
Email: support@truewinemercantile.shop
Please include your Order ID, product details, and supporting images (if applicable). Returns sent without prior approval will not be accepted.
Refunds
Once the returned product is received and inspected, we will notify you via email regarding approval or rejection of the refund.
If approved, the refund will be processed to the original payment method within 7–10 business days, depending on your bank or payment provider.
Late or Missing Refunds
If you have not received your refund within the stated timeframe, please check with your bank or payment provider first. If the issue persists, contact us at support@truewinemercantile.shop.
Replacements
Where applicable, we may offer a replacement instead of a refund. Replacement delivery timelines depend on product availability and delivery location.
Shipping & Delivery
Orders are generally processed and dispatched within 2–5 business days. Delivery timelines depend on the shipping partner and destination.
Shipping charges, if applicable, are non-refundable unless the return is due to our error.
Order Cancellation
Orders can be cancelled only before dispatch. Once an order has been shipped, cancellation requests will not be accepted.
Need Help?
For any questions related to shipping, returns, or refunds, please contact us at support@truewinemercantile.shop.
TRUE WIN E MERCANTILE INTERNATIONAL PRIVATE LIMITED
Arecanut Collection Centre, 9/588, TRUEWIN
Miniootty Road, Kondotty, Morayur
Malappuram, Kerala – 673642, India